Privacy Policy

This Privacy Policy (“Policy”) describes how GetOurStay Private Limited (“GetOurStay”, “Company”, “we”, “us”, or “our”) collects, uses, stores, discloses and protects your information when you use our website www.getourstay.com, including all subdomains, mobile versions, applications, platforms and related services (collectively referred to as the “Platform” or “Services”).

This Policy forms part of and should be read together with our Terms of Use. By accessing or using our Platform, you agree to the collection and use of information in accordance with this Policy.

 

1. Information We Collect

We collect information to provide better real estate / staying services including property listings, rental services, booking assistance, and related offerings.

A. Information You Provide

1. Registration Information

When you register or create an account on www.getourstay.com, we may collect:

• Full name
• Email address
• Mobile number
• Gender
• Age / Date of Birth
• Address and PIN code
• Qualification
• Occupation
• Preferences or interests

From Property owner

• Company / Organisation / Individual & Tax details

If you register using third-party platforms (such as Google or social media accounts), we may receive basic profile information as permitted by those services.

2. Property & Transaction Information

When you:

• Post property listings
• Inquire about a property
• Book a property
• Subscribe to premium services

We may collect:

• Property details
• Communication records
• Billing and payment details
• Transaction history

Payment information may be processed securely through authorized third-party payment gateway providers. GetOurStay does not store complete credit/debit card information.

3. Voluntary Information

We may collect additional information when you:

• Submit feedback
• Participate in surveys
• Contact customer support
• Modify account preferences

 

B. Information Automatically Collected

1. Cookies

We use cookies and similar technologies to:

• Improve user experience
• Remember user preferences
• Analyze website traffic
• Deliver personalized advertisements

You may disable cookies through your browser settings. However, some features may not function properly.

2. Log Information

When you access our Platform, we may automatically collect:

• IP address
• Device type
• Operating system
• Browser type and version
• Device ID
• Geographic location (approximate)
• Pages visited and session duration

3. Analytics Tools

We use third-party analytics tools such as Google Analytics to understand user behavior and improve our services. These reports are aggregated and do not identify individual users personally.

You may opt-out of Google Analytics tracking via available browser add-ons.

 

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Facilitate property searches and bookings
• Connect buyers, sellers, tenants, and property owners
• Process payments and subscriptions
• Improve application / website functionality and user experience
• Provide customer support
• Send service updates and important notifications
• Send promotional communications (with unsubscribe option)
• Prevent fraud and ensure platform security
• Comply with legal obligations

 

3. Information Sharing & Disclosure

We do not sell your personal data.

We may share information:

A. With Service Providers

With trusted third parties such as:

• Payment processors
• Hosting providers
• Marketing partners
• Customer support vendors

These parties process data on our behalf under confidentiality obligations.

B. Within Company Affiliates

With affiliated entities of GetOurStay for operational and service-related purposes.

C. Legal Requirements

When required by law or when necessary to:

• Protect our rights
• Prevent fraud
• Enforce our Terms
• Respond to legal processes

D. Aggregated Data

We may share anonymized and aggregated statistics with advertisers and business partners. This data does not identify individual users.

 

4. Advertising

We may display third-party advertisements. These advertisers may use cookies or similar technologies to show relevant ads based on browsing behavior. No personally identifiable information (name, email, phone number) is shared without your consent.

 

5. Public Information

Any content you post publicly on the Platform (such as property descriptions, reviews, comments, or listings) will be publicly accessible and is not considered confidential.

 

6. Access & Updating Your Information

You may:

• Access your account information
• Modify or update details
• Request correction of inaccurate data
• Request account deletion

Requests can be made by contacting us at: grievance@getourstay.com

We may retain certain information where required by law or for legitimate business purposes.

 

7. Data Security

We implement reasonable technical and organizational security measures including:

• Secure servers
• Firewall protection
• Encrypted data transmission
• Restricted internal access

However, no system is 100% secure, and we cannot guarantee absolute security of transmitted information.

 

8. Third-Party Links

Our Platform may contain links to third-party websites. GetOurStay is not responsible for the privacy practices or content of such external websites. Users are advised to review their respective privacy policies.

 

9. Retention of Data

We retain personal information for as long as necessary to:

• Provide services
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements

 

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or business operations. Updated versions will be posted on:

www.getourstay.com

Continued use of the Platform after updates constitutes acceptance of the revised Policy.

 

11. Grievance Redressal

For any complaints, concerns, or privacy-related queries:

GetOurStay Private Limited
Website: www.getourstay.com
Email: grievance@getourstay.com

Please contact us with details of your concern, and we will respond within a reasonable time.

This Privacy Policy is subject to changes. Please periodically review this page for the latest information on our privacy practices.

Final Note

By using www.getourstay.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy.